Bonus & Promotions Policy

1) Plain‑language definitions

Bonus — promotional value added to a separate balance; not withdrawable until you meet conditions.
Cash funds — your own deposits and winnings not tied to bonus rules.
Free spins — spins with a fixed value on specified games.
Cashback — a percentage of net loss over a period, credited as cash or bonus.
Wagering requirement — how much you must stake on eligible games before bonus funds (and the winnings from them) turn into cash.
Contribution (%) — how much a €1 bet on a game type counts toward wagering.
Max bet while wagering — the highest stake per spin/round allowed until wagering is finished.
Irregular play — tactics designed to clear wagering without real risk (examples in Appendix C).
Promotion Terms — rules that apply only to a specific offer; they form part of this Policy.

2) Principles we follow

Clarity: key numbers (wagering, contribution %, max bet, expiry, caps) appear before you opt in.
Transparency: your wallet shows cash vs. bonus, and a progress bar updates in real time where possible.
One person, one account: offers are limited to one per person/household/address/IP/device/payment method unless stated otherwise.
Responsible play: bonuses should add fun, not pressure. RG tools sit next to claim actions.
Compliance: we follow KSA licence conditions, consumer law, and Wwft (AML/CTF) and Sanctions Act requirements.

3) Eligibility and availability

You must be 18+, KYC‑verified, and physically in the Netherlands for real‑money play.
Some offers are limited by segment, payment method, device, or invitation.
Players in CRUKS or under a BinoBet self‑exclusion are not eligible during exclusion.
We may suspend or withdraw an unclaimed offer at any time. Once you opt in, we honour the stated terms barring obvious error or misuse.

4) Opt‑in, opt‑out, and cancellation

Some promotions need a positive opt‑in (e.g., clicking Claim, checking a box, or entering a code).
You can cancel an active bonus; remaining bonus funds and unconverted bonus‑derived winnings are usually forfeited on cancellation.
Starting a withdrawal with wagering unfinished may auto‑cancel the bonus and remove unconverted bonus‑derived winnings. A warning appears before you confirm.

5) Wallet mechanics

We keep two balances: cash and bonus.
Unless an offer says otherwise, bets place from cash first, then from bonus.
Winnings from cash bets go to your cash balance. Winnings from bonus bets stay in your bonus balance until conversion.
After you finish wagering, any remaining bonus balance converts to cash (subject to any stated cap).
If an offer has a win cap or conversion cap, it is shown on the offer card and applied on conversion.

6) Wagering requirements

Wagering is expressed as a multiple: e.g., 25× bonus or 25× (bonus + deposit). The offer card states the formula.
Contribution depends on game type (see Section 7).
Progress bars round to the nearest cent; small timing differences may appear between game and cashier.
If a bonus expires before completion, remaining bonus funds and unconverted bonus‑derived winnings are forfeited.

7) Default contribution table

Game type	Contribution to wagering
Most video slots	100%
Live casino & table games	10%
Excluded/low‑risk bets (Appendix C)	0%

Notes: Certain titles or features may be excluded or capped for fairness. The live list appears on the offer tile or help centre.

8) Max bet while wagering

Unless stated otherwise, the maximum bet per spin/round while wagering is the lower of €5 or 5% of the initial bonus value.
Features that raise the effective stake (e.g., double‑up, side bets, buy‑bonus) count toward the cap.
Breaches may lead to removal of the bonus and confiscation of bonus‑derived winnings.

9) Game restrictions and outages

Some games or features may be excluded or limited for bonus play; check the offer tile.
If a game becomes unavailable after opt‑in, we may substitute a comparable title.
If an excluded game is played with bonus funds due to a technical error, we may void affected rounds and restore your bonus to its previous state.

10) Expiry, timers, and sequencing

Each promotion displays an expiry (e.g., complete wagering within 7 days; use free spins within 72 hours).
Timers show in the cashier and on the offer tile.
Bonuses may need to be completed one at a time; we will tell you if stacking is not allowed.

11) Withdrawals while a bonus is active

You may request withdrawal of available cash at any time.
If wagering is unfinished, the system may cancel the active bonus and remove unconverted bonus‑derived winnings. A clear warning appears first.
Withdrawals follow pay‑to‑source where possible and are subject to verification (see Payments Policy).

12) No‑deposit bonuses (NDB)

NDBs are marked with value, wagering, any max cashout, and eligibility.
We may require identity and payment ownership verification or a minimum real‑money deposit before cashing out NDB‑derived winnings to prevent abuse.
NDBs often have shorter expiry and stricter max‑bet caps.

13) Free spins

The offer states spin value and eligible title(s).
Winnings from free spins are bonus funds unless the tile says paid as cash.
When credited as bonus funds, they carry wagering (often lower than deposit bonuses).

14) Cashback

Calculated on net losses over a period (stakes minus winnings, excluding bonus funds unless stated).
Paid as cash (no wagering) or bonus (with wagering); the offer card states which applies.
Chargebacks or reversals may reduce or void previously credited cashback.

15) Deposit matches & reloads

A match bonus credits a percentage of a qualifying deposit up to a cap (e.g., 100% up to €100).
Some offers require a specific payment method; switching can remove eligibility.
Qualifying deposits are normally single transactions unless the offer allows a window with multiple top‑ups.

16) Tournaments, missions, prize draws

Rules specify scoring, tiebreakers, prize splits, and audit windows.
We may adjust scores if there are technical issues, abuse, or obvious errors.
Prize draws use verifiable random selection; we may ask winners to accept publicity rules where lawful.

17) Loyalty & VIP

Points, tiers, and perks are discretionary and reviewed regularly.
We may change mechanics; significant changes are posted in the Platform.
Benefits can be paused if responsible‑gambling or affordability concerns arise.

18) Promo codes and referrals

Promo codes must be entered exactly and within their window; they may target specific audiences.
Referral rewards apply only to new players with unique devices, emails, phone numbers, and payment instruments. Self‑referrals/circular referrals are not allowed.

19) Irregular play & abuse

Irregular play includes hedging opposite outcomes, exploiting contribution differences, last‑minute large bets, team play or value transfer, and automated play (see Appendix C).
If we reasonably determine irregular play or abuse, we may remove the bonus, confiscate bonus‑derived winnings, void affected bets, and restrict or close the account.
Multiple accounts by the same person/household/IP/device/payment method are a breach and may lead to forfeiture.

20) KYC/AML, sanctions, and responsible play

We may ask for KYC or Source of Funds/Wealth documents at any time, particularly for large wins or rapid cashouts.
We follow Wwft and the Sanctions Act; suspicious activity may be reviewed and reported to FIU‑Netherlands without notice (no tipping‑off).
Bonus access can be limited when risk of harm is detected (e.g., repeated limit increases, extended sessions, payment distress).

21) Technical issues and error handling

If a display error or malfunction affects an offer or game round, we correct balances to the last confirmed fair state.
If a stream or session drops, the round may finish server‑side; otherwise it’s voided per game provider rules.
Obvious errors (that a reasonable person would spot) may be voided or settled at correct terms.

22) Privacy and marketing

We handle personal data as described in our Privacy Policy and Cookie Policy.
You can manage marketing preferences at any time; service messages continue even if you opt out of marketing.

23) Complaints and dispute resolution

Contact Support with your username, offer name, and screenshots if possible.
If unresolved, request internal review.
After our final response, you may refer the matter to an independent ADR body recognised by the KSA, or to Dutch courts without prejudice to statutory rights.

24) Changes to this Policy

We may update for legal, technical, or operational reasons.
Material changes are announced in the Platform and, if required, we will ask you to re‑accept key terms before claiming further offers.
Historic versions are available on request.